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Service-Oriented Transformation Case Studies

Charles Schwab

Charles Schwab Responds to Market Conditions and Customer Needs [IBM]

Avis

Avis Futures Drives Customer Service Innovation to Grow Avis Brand [IBM]

Staples

Avis Staples [IBM]

National Government

National Government [Nation Exchange]
Overview

Concepts

Education

Case Studies

Classes


Architecting the On Demand Enterprise
    IBM Executive Business Institute Class


Articles


Understanding Service-Oriented Tranformation
    IBM Executive Business Institute Newsletter 11/04 (PDF)


Top Ten Recommendations for the Agile e-business (PDF)
    IBM Executive Business Institute Newsletter 11/03


Service-Oriented Transformation
    Wikipedia Article
 
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